5-YEAR WARRANTY TERMS AND CONDITIONS BASICLO EVERYDAY
§1
Scope of Warranty
1. The warranty covers BASICLO T-shirts from the Everyday series included in the “5-Year Warranty” program.
2. The warranty is valid for 5 years from the date the product is delivered to the purchaser.
3. The warranty covers material and manufacturing defects that become apparent during normal use of the product in accordance with its intended purpose and the care instructions indicated on the product label.
4. In particular, the warranty may cover:
- seams coming apart,
- thread breakage,
- holes or abrasions resulting from a material or manufacturing defect,
- irregular or localized discoloration resulting from a material defect or the manufacturing process.
§2
What the Warranty Does Not Cover
The warranty does not cover damage or changes resulting from:
1. natural wear and tear resulting from the product’s age, frequency of wear and washing, in particular gradual color fading, pilling, stretching, loss of the original softness or gradual abrasion of the material;
2. mechanical damage caused by external factors, in particular cutting, snagging, tearing, scorching or contact with sharp or rough surfaces;
3. intensive localized friction, in particular caused by belts, bags, backpacks, hook-and-loop fasteners, equipment components or other items of clothing;
4. contact with bleach, aggressive detergents, chemicals, cosmetics or other substances that may damage or discolor the material;
5. washing, drying, ironing or other care not in accordance with the instructions provided on the product label;
6. alterations, repairs or interference with the construction of the product carried out outside BASICLO;
7. use of the product contrary to its intended purpose;
8. intentional damage to the product or damage resulting from grossly improper use.
Stains, permanent soiling and changes in the product’s odor are not defects covered by the warranty.
§3
Warranty Claim
1. A warranty claim may be submitted using the warranty claim form available on the BASICLO website or by contacting customer service.
2. Where possible, the claim should include:
- the order number or another document confirming the purchase,
- a description of the damage,
- the approximate time when the damage occurred or was noticed,
- photos of the product and the damage.
3. BASICLO may request additional photos or delivery of the product for inspection.
4. The mere occurrence of damage during the warranty period does not automatically mean that it is covered by the warranty. BASICLO assesses, in particular, the nature of the damage, the place where it occurred and whether it corresponds to a material or manufacturing defect or is the result of natural wear and tear or external factors.
§4
Warranty Fulfilment
1. If the claim is accepted, BASICLO may first carry out a free repair of the product, provided that the repair can restore its proper functional properties.
2. If repair is not possible or justified, the product will be replaced with a new item of the same model.
3. If the particular model, color or size is no longer available, BASICLO will agree with the customer on a replacement with the most similar available product.
4. The warranty does not provide for a refund of the product price unless such an obligation results from mandatory applicable laws.
5. BASICLO shall bear the costs of transporting the product where required for the proper fulfilment of an accepted warranty claim, in accordance with applicable laws.
§5
Protection Against Abuse
1. The warranty does not cover damage whose nature or circumstances indicate that it did not result from a material or manufacturing defect.
2. BASICLO has the right to refuse to fulfil the warranty if, based on an inspection of the product or other objective circumstances, it can be established that:
- the product was intentionally damaged,
- the damage resulted from an external factor,
- the product was used or cared for contrary to its intended purpose or the manufacturer’s instructions,
- the product was modified in a way that could have contributed to the damage.
3. BASICLO may refuse to consider a subsequent claim concerning the same damage if it has previously been conclusively resolved under this warranty and no new circumstances concerning the defect have been presented.
§6
Final Provisions
1. The guarantor is VITA, ul. Czajkowskiego 15, 43-300 Bielsko-Biała, Poland, NIP 9372497177, e-mail: info@basiclo.com.
2. The warranty constitutes a voluntary commitment of the Guarantor.
3. In the event of a lack of conformity of the goods with the contract, the purchaser is entitled by law to legal remedies against the seller at the seller’s expense. This warranty does not exclude, limit or suspend these rights.
4. This warranty shall be governed by Polish law.
5. This version of the Terms and Conditions applies to products purchased from 28 August 2026 onwards.
